7-Day Return Policyy
We offer a 7-day return policy. You have up to 7 days after receiving your item to request a return.
Eligibility for Returns
- The item must be in the same condition as when you received it.
- It must be unused, sealed, and in its original packaging.
- A receipt or proof of purchase is required.
Damaged Items During Transit
If your item was damaged during shipping:
- Take a photo of the damaged item as proof.
- Email the photo to sales@plumasparadise.com.
- We will evaluate the situation and determine the next steps.
If the carrier admits fault for the damage, a replacement order will be shipped automatically.
Refund Process
Refunds will only be issued after the following steps are completed:
- The returned item is received at our warehouse.
- The item is inspected and approved for a refund.
Contact Us
If you have any questions or concerns regarding our return/refund policy, feel free to contact us at sales@plumasparadise.com.